Contact Support
Let's start a conversation.
Need help with setup? Have a business inquiry? Our team is ready.
Frequently Asked Questions
How do I activate my device?
Activation requires a premium subscription (Monthly Pass or Annual Premium). Go to our activation page, enter your device's MAC address, and select your plan. Access is granted instantly upon payment.
Does Roc Player host content?
No. Roc Player is a media player only. We do not provide, host, or condone the use of illegal content. You must provide your own M3U playlist.
What is your refund policy?
Due to the nature of digital activation, all payments are final and non-refundable. Please ensure your device is compatible before purchasing.
Is my payment information secure?
Yes. All transactions are processed through encrypted, industry-standard payment gateways to ensure your financial information is always safe.